Davide's space

The emergence of Session Initiated Protocol (SIP) as the de facto standard by which all applications can communicate is making it simpler for multiple applications to co-exist in the corporate network. All of this means that you can save a lot of time by: Connecting your website’s home page to your Auto Attendant to provide regularly updated information to your callers; Connecting your website to your PBX and your sales and customer service departments to create additional connection points, permitting the additional cost savings of internet voice connections; Connecting your voice mail to your CRM and your accounting system to catalogue all messages in customer accounts. All applications can be made aware of one another and permit them to seamlessly hand off calls from one to the next. Calls will be handed off between cellular networks and corporate wireless networks with the deployment of smart cellular phones.

The advent of the single inbox has simplified message management for many. Voice, fax and email messages are all retrieved from your inbox. Voice messages can be played by clicking them in your inbox, faxes viewed similarly. E-mails can also be read back over the phone. Smart phones, PDAs and Blackberry devices can now receive pushed e-mails, which include voice and fax, to wherever you are. With average daily commutes in the US in the 30-minute range each way, there is roughly an hour each day that, previously, you could not access information. Telephone access to this information will allow you to remain connected even during these moments. Messages can not only be read over the phone, but you can also reply, forward and deal with the messages as you wish by attaching a voice reply to the e-mails. After your commute, your inbox is clear and you now have more time when the business day begins in earnest.

Many people have used one form of Instant Messaging (IM) or another. I believe the term does not do the act justice. It would be better termed Instant Communicating. In the 90’s the proliferation of voice mail in businesses showed how being able to leave a detailed message can provide people with Time. Later, the mass adoption of e-mail provided yet another convenient way to send a message. Instant Messaging now provides an immediate means to communicate with another person who is available, using text. Click on their name, and start chatting via the keyboard. This saves a lot of time, and the addition of Unified Communications in the IM portfolio will simplify the process further. Click on their name, and just simply start chatting. Good UC solutions will make IM part of the current application and business process an organization is using. This guarantees access and simplicity to leverage the value of immediate communications and the efficiency of a users time

The 2008 Frost & Sullivan North American Technology Innovation Award in the field of presence management systems goes to Canada-based Esna Technologies Inc. for its presence platform Telephony Office-LinX. It is a cost-effective solution catering to a wide range of business segments. The company provides offerings for large enterprises as well as small and medium businesses by providing easy access for remote users with employees.

The 2008 Frost & Sullivan North American Technology Innovation Award further validates our leadership in the presence and unified communication space for enterprises. Telephony Office-LinX is the only platform in the industry that offers interoperability to any phone system, any mobile device, any email/groupware solution, business application and any operating system. It truly is designed to meet the needs of an actual business that has fragmented pieces of architecture, devices and application across their organization.

Esna’s technical superiority and its ability to consistently innovate to meet enterprise demands with the help of their presence platform, Office-LinX, makes them the worthy recipient of the 2008 Frost and Sullivan Technology Innovation Award.

Frost & Sullivan’s Technology Innovation Award is bestowed upon a company (or individual) that has carried out new research, which has resulted in innovation(s) that have or are expected to bring significant contributions to the industry in terms of adoption, change, and competitive posture. This award recognizes the quality and depth of a company’s research and development program as well as the vision and risk-taking that enabled it to undertake such an endeavor.

Unified messaging builds on the proven functionality and value of voice mail by integrating it with other forms of messaging, this include email and fax in a single mail box that offers expanded message and contact management capabilities. By implementing a unified messaging solution, users have the ability to access, manage, and reply to all messages from a PC, touch-tone telephone (wire-line or wireless), or PDA virtually anywhere in the world.

Unified messaging has already proven to be a powerful tool in helping workers organize and manage not only voice mail but also other non-real time communications such as email and fax. Unified messaging is an outgrowth of the success of voice mail, which continues to enjoy a must-have status in today's business environment. As companies' needs change, unified messaging is becoming a critical and ubiquitous business tool, just as voice mail is today.

To remain competitive, an companies must constantly improve its communication abilities by enhancing contact tools for its workforce, customers, and partners. Efficient communication drives customer responsiveness and advances employee productivity. This results in increased satisfaction, retention, and loyalty for both customers and employees.

Choose A Solution Today: One of the key strategies for implementing a cost-effective unified communication system is interoperability. A good unified communication platform should integrate easily into one's existing infrastructure. For example, businesses that have made significant investments in their email ( GroupWare) solution and CRM platform should invest in a technology that can support these other forms of prime communication tools within their business

The right solution will provide scalable, open systems architecture capable of supporting present and future communication applications. Whether a company is using a PBX style or IP-based communications infrastructure. When evaluating different solutions, look for ones that offer a full range of options.

Unified messaging is a vital technology with lasting power that can provide a building block for future unified communication capabilities. Unified communication will help make our lives easier, more mobile and efficient, and when the right solution is implemented, it can be done with minimal risks and entry expense. In short, unified messaging will drive responsiveness, competitive advantage, and productivity.

Unified communications to meet your business needs:

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Green solution that provide SaaS interoperability

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